Tuesday, September 13, 2016




Session Title


7:00 – 8:00 AM Breakfast
8:00 – 9:15 AM Panel Agile Best Practices in Technical Documentation Jo-Ann Fogg, VMware, Sharon Figueira, HCL, Connie Brown, ARRIS, & Dawn Stevens, Comtech Services
9:15 – 9:45 AM Break
9:45 – 10:25 AM Session Friends With Benefits – How to Get the Most Out of Your Vendor Partnership Deb Roemer, Ericsson & Sharon Figueira, HCL, & Liselotte Shafiee, Sigma Technology
10:30 – 11:10 AM Session (Don’t) Measure (Just) Anything
Measure with a Purpose!
Chona Shumate, CYMER
11:15 – 11:45 AM TED-Like Talk Are you ready for content 4.0 Joe Gollner, Gnostyx Research
11:45 AM – 1:15 PM Lunch
1:15 – 1:45 PM TED-Like Talk Information-As-A-Service Design Sherry Xuemei Zhang, Huawei Technologies
1:45 – 2:15 PM TED-Like Talk Adding Value through Academic Research Rebekka Andersen, University of California, Davis & JoAnn Hackos, Comtech Services
2:15 – 2:45 PM TED-Like Talk Content Reuse—Great Expectations Lelia Wright, Brocade
2:45 – 3:15 PM Break
3:15 – 5:15 PM Table Talks & Rare Birds
(8 rotations: 15 minutes each)
The Internet of Things: Extending automated and triggered help content to your customers and your service personnel Hannan Saltzman, Zoomin
Simplifying Structured Authoring at Brocade to Enable Content Collaboration Across the Enterprise Eva Knodt, Brocade & Jan Benedictus, FontoXML / Liones
Documentation Production Metrics Using DITA within a CCMS Keith Schengili-Roberts, IXIASOFT
How to Host an Awesomeful CCMS Implementation Bill Burns, Vasont
Automation Techniques to Create XML from Paper and Page Images Mark Gross, DCL
Structured Authoring: “Tips and Tricks” on training your staff Sarah Leritz-Higgins, Mentor Graphics
The Role of Social Media in Technical Documentation Eric Kuhnen & Michael Rosinski, Astoria
Product Information Self-service Query Jingfeng Ma, Huawei
From DATA to DITA to Document – A Successful Pathway in Drug Development Jim Nichols, DITA Exchange
Validation, Visualization, and Transparency: Creating the Tools and Culture for Content Jason Holmberg & Tom Dill, DELL EMC
Enhancing the Customer Experience through Dynamic Content Delivery Sharon Fingold, ServiceNow & Gal Oron, Zoomin
Automating the Release Notes Creation and Publication Process Jo-Ann Fogg, VMware, Inc.
Mobile Information Single Sourcing Li Yang, Huawei
5:15 – 6:00 PM Cocktail Reception
6:00 – 8:00 PM Banquet

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