Product Information Self-service Query

Admittedly, the Internet makes information search easier and faster than we can imagine, but we still need a variety of apps to find the exact information we want. It’s the same with product documentation. Among the massive information provided in product documentation, how can users accurately find the desired information, such as version differences or alarm reference? For this reason, we developed a Product Information Self-service Query system. My presentation  will focus on the benefits, design ideas, and development process of this system, and I’ll use 5 examples to demonstrate how this system expedites information query for users.

 

Meet the Presenter

Jingfeng Ma has been an Information architect in OSS Information Department of Huawei  for 8 years. Prior to that she was a Technical writer in Optical Network Information Department of Huawei for 7 years.

Vivian Wang has been an Information architect in OSS Information Department of Huawei since 2010. Prior to that she was a Technical writer in Wireless Information Department of Huawei for 3 years.

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