Agenda
Wednesday – November 8, 2023
Each block of time represents a highly interactive session.
We encourage you to participate in each of the sessions to develop actionable take-aways for yourself and your team.
All times shown are Pacific Standard Time
Time |
Session Title |
Presenter |
|---|---|---|
| 8:30 – 9:25 AM | A Framework to Identify your AI Use Cases (Includes Exercise)  |
Paresh Naik BMC Software |
| 9:25 – 10:20 AM | GenAI in Action – Tech Doc Real-Life Applications (Includes Exercise) |
Fabrice Lacroix Antidot |
| 10:35 – 11:30 AM | AI-Assisted Solutions for Localization Projects (Includes Exercise) |
Jan Bares, Argos Multilingual Charles Dowdell, Accuray |
| 11:30 AM – 12:30 PM | Break | |
| 12:30 – 1:45 PM | Lessons from the AI Trenches – Panel (Includes Exercise) |
Janice Cadel, Shiji Group Paul Lorentz, Axway Ryan Shubert, CommScope Joe Gelb, Zoomin |
| 2:00 – 2:55 PM | Virtual AI Experience for Customers – A Trial Run (Includes Exercise) |
Catherine Lyman, HPE Josh Johnson, HPE |
| 2:55 – 3:30 PM | Wrap Up! (Large Group Discussion) |
Dawn Stevens CIDM Director |
Knowledge is Power: Making AI Work for You
Knowledge is Power: Making AI Work for You
It is often said that knowledge is power. And we are seeing just how powerful AI is. In order to get the best results from any AI solution, the people setting up the AI should have the knowledge of how that solution works.
In this presentation, we discuss the basics of AI:
– What is at the core of artificial intelligence
– What is natural language processing
– How do you train an AI system
– How does AI process information and make decisions
– Why do public LLMs hallucinate and how to minimize hallucinations with your LLM
Val Swisher, Content Rules
Val Swisher is the Founder and CEO of Content Rules, Inc. Val enjoys helping companies solve complex content problems. She is a well-known expert in content strategy, structured authoring, global content, content development, and terminology management. Her customers include industry giants such as Google, Meta, Cisco, Visa, and Roche.
Val has been using natural language processing with her customers for more than 15 years. She has written and spoken on AI topics at conferences all over the world. Val believes that knowledge is power and the key to successful AI is understanding how best to harness the technology to make it work for you.
The AI revolution - What's in it for the content writers?
The AI revolution – What’s in it for the content writers?
ChatGPT took the world by storm. While some took shelter, others chose to spread their wings, ride the winds of change, and explore the new possibilities. So, how high can we now fly?
In this presentation, we’ll see what new prospects were opened up by AI for the content creators, as they are an excellent fit for AI adoption. Why? Because they can use it to boost their productivity, while also keeping the control in their hands by ensuring the content they deliver to the end-users is accurate.
Sorin Carbunaru, SyncroSoft SRL
A seasoned Java developer with over 7 years of experience, Sorin Carbunaru is a member of the Oxygen XML Author team. He also stands as the main contributor to the Oxygen Git Client add-on, while in the last several months he has been involved in the development of the Oxygen AI Positron platform. Beyond his technical abilities, Sorin is also a dynamic and engaging presenter, captivating audiences through his insightful webinars.
Prompts!
Prompts!
Abstract Coming Soon
Lance Cummings, UNCW
Lance Cummings is an associate professor of English in the Professional Writing program at the University of North Carolina Wilmington. Dr.
Cummings explores content and information development in technologically and culturally diverse contexts. His most recent work looks at how to leverage structured content with rhetorical strategies to improve the performance of generative AI technologies.
A Framework to Identify your AI Use Cases
It might be puzzling and overwhelming to embrace new technology like AI and LLM in a mature and established function like Technical Communication. Leaders often wonder about where to begin and when to start. In this presentation, Paresh will share a simple framework to identify all the possible opportunities to use AI technology in your environment. This enables you to look at the potential of this technology in a systematic way rather than going by random recommendations and suggestions.
Paresh Naik, BMC Software
Paresh is a Director of Information Design and Development at BMC Software where he leads the Technical documentation team for some of the key products in the company’s portfolio. He has worked as a technical Communicator and a leader for TC teams in several multinational companies for the last 24 years.
GenAI in Action – Tech Doc Real-Life Applications
What can GenAI already do for you? Beyond the current frenzy, let’s provide clarity and a quick update on the true capabilities of GenAI applied to the Tech Doc industry. We will then showcase some examples of AI implementations in Fluid Topics™ content delivery platform, transforming technical content into exceptional user experiences.
Fabrice Lacroix, Antidot
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
AI-Assisted Solutions for Localization Projects - A case study to achieve significant improvement in Machine Translation engine output
The implementation of the Argos AI TM Cleanup Tool has enabled Accuray to reap tremendous improvements in terms of cost-savings, quality control, and accuracy. The 16% increase in MT output quality and 77% reduction in terminology issues have highlighted the success of Argos’ custom solution. We are proud of this project’s impact in providing high-quality medical translations and look forward to continuing our work with Accuray.
We believe that the success of this project is a testament to the power of AI-assisted solutions for localization projects. This collaboration highlights how human translators and machine translation can work together to deliver effective and accurate translations. By leveraging Argos’ AI-assisted approach, Accuray has created streamlined localization processes that save them time and money while ensuring the highest standards of accuracy and quality in their translations. The success of this project shows how companies can leverage AI-assisted solutions to improve localization efforts.
Jan Bares, Argos Multilingual
Jan Bares, Chief Technology Officer, Argos Multilingual, has always had a passion for computers, programming and foreign languages. He entered the localization business as a side job as a Tester while completing his studies in Microelectronics and Business Management, 25 years ago. He continued to grow into other roles as a Business Unit Manager, and Account Manager and finally decided to use his technical knowledge to solve the challenges that the globalization business brings. Over the last 12 years, he has served as CTO in two localization companies and is still fascinated by the opportunities that technology can bring to the industry. He is proud to be working with colleagues that share the same values and spirit at Argos.
Charles Dowdell, Accuray
As Director / Sr Manager of Technical Information Dev and Delivery at Accuray, Charles creates efficient systems, processes and direct revenue from historical cost-centers of technical information development and delivery. Charles is a specialist in leading global initiatives of scalable enterprise information systems and processes and has proven experience making and promoting sound investment decisions with conservative and practical business cases while managing risk and liability.
Lessons from the AI Trenches
The value that GPT technology can offer your customers is clear. Now, every company and team is scrambling to implement LLMs and AI. One of the biggest challenges we face in this new reality is connecting your complex technical content to your LLM models in a comprehensive, effective and sustainable way. Success requires consolidating and normalizing your content while ensuring the proper governance, compliance, security and accuracy.
Join Joe Gelb, co-founder of Zoomin for a panel exploring the practical challenges and innovative solutions to become GPT-ready. Hear from leaders who have already successfully deployed GPT solutions as they share lessons from the front lines of the GPT revolution. All speakers have integrated Generative AI to deliver an intuitive self-service experience. In this panel, we’ll pick their brains to discover why they embarked on this journey, how they overcame organizational and technical challenges, how it’s changing the way their teams work and the impact it will have on their users.
Joe Gelb, Co-founder, Zoomin
Janice Cadel | Director, Technical Publications, Shiji
Ryan Shubert, CommScope
Paul Lorentz, Axway
Joe Gelb President and Co-Founder Joe Gelb has more than 25 years of experience helping enterprises implement and capitalize on customer-facing technical content. At Zoomin, he and his team has spearheaded the development of advanced technology solutions for digital experience, helping organizations reduce customer effort by providing personalized and consistent product information at the point of need.
Janice Cadel is the Director of Technical Publications at Shiji where she implemented a content strategy and a content user experience providing Shiji employees, customers, and partners with a single platform for accessing content for Shiji’s solutions. After rising through the ranks at Hughes Network Systems, Janice created content strategies and managed global technical publications teams for EMC and for Oracle. Janice has a B.S in Communications, an M.S. in Technical Writing, and was PMP-certified for 10 years.
Ryan Shubert is a Technical Publications Manager at RUCKUS CommScope, a provider of wired and wireless networking solutions. Ryan has a degree in Computer Science and has been working in Technical Publications for over a decade with extensive experience in content management systems deployment, administration, tools, and training. His experience includes adoption of DITA-XML based component content management systems for Technical Publications as well as content delivery platforms and establishing technical writing best practices and processes across multiple cross-functional teams.
Paul Lorentz is a technical writer for Axway, a business software company. Aside from writing user documentation for products, Paul is the leader of the Axway technical writers’ guild, which has writers in the U.S., Europe, and India. He also is the administrator of the Axway documentation portal, which publishes user docs for about 50 products and now has GPT search in beta testing.
Virtual AI Experience for Customers – A Trial Run
Inspired by the excitement around generative AI, we explored a basic use case. By feeding OpenAi with a subset of our public content and creating a GUI, we enabled a simple UI for “customers” to interact with content.
We will share a general overview of how we leveraged the OpenAI tutorial and learned from a subset of our content to create a very simple genAI interface. We will also share a few of the major questions and challenges we have yet to explore in order to become AI-ready.
Catherine Lyman, HPE
Catherine Colalillo Lyman is the Director of GLCSS technical documentation at HPE.
Ever since she was a writer at Informix Software in the 1980s, Catherine has been imagining how technology could be used to deliver targeted information to end users. Catherine received her BS in Mechanical and Aerospace Engineering from Princeton University and holds advanced degrees in management and communication from the schools of Parenting and Silicon Valley. She has lead information-development teams at HPE, MapR, NetApp, Hewlett-Packard, Compaq, and Informix Software. She deeply appreciates all of the writing and management teams on whom she has tried new techniques and from whom she has learned more than she could ever have taught to them.
Josh Johnson, HPE
Prompt:
I am John Doe, currently a Documentation Tools Specialist at Google.
Started as Technical Illustrator in 2001 at EMC.
Specialize in DITA and DITA-OT
Leverage Dev-Ops and web technologies
excited about content migration projects
Improve both the customer and tech writer experience
Live in Vancouver Washington
Enjoy backpacking in the PNW
Wrench on aircooled VWs
Please write a personable 175 word Bio in the third person point of view
Response:
Josh Johnson John Doe is a dedicated Documentation Tools Specialist at HPE Google, bringing with him a wealth of experience that spans over two decades in the field. Starting his journey as a Technical Illustrator at NetApp EMC in 2001, Josh John has honed his expertise, especially in the realms of DITA and DITA-OT. Not just content with traditional methods, he is known to integrate Dev-Ops and contemporary web technologies into his workflow.
One of his core passions lies in content migration projects – a field where he continuously strives to bridge the gap between evolving technology and user experience. His efforts invariably aim at enhancing both the customer journey and the experience of fellow technical writers.
Outside the professional sphere, Josh John is a resident of Portland, Oregon Vancouver, Washington, and cherishes the natural beauty of the Pacific Northwest (PNW). He often embarks on backpacking adventures, immersing himself in the tranquil landscapes of the PNW. An enthusiast of classic vehicles, Josh John spends his free time wrenching on air-cooled VWs, blending nostalgia with craftsmanship.
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Abstract Coming Soon
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