Join us Virtually: December 7 – 9, 2020!

In its 22nd year, the CIDM Best Practices Conference remains the premier annual conference for managers of information development.
No other conference in the industry offers you the chance to meet so many managers with the same challenges and the best solutions.

Best Practices: Management Therapy

Virtual one-track, highly-interactive program, designed for technical communication managers to hone their skills in six critical areas of management:

  • Building an inclusive, equitable, and collaborative environment within your team and with other teams and customers
  • Confronting unacceptable behavior at all levels
  • Setting expectations, drawing boundaries, and saying no
  • Gaining respect for you and your team
  • Asking for resources, such as people, money, time, and tools
  • Managing change at all levels

About Business Improv

Improvisation is rooted in communication, collaboration, team-work, and trust. Business Improv takes the tenets of improv and teaches you to use them for personal and professional growth.

Bob Kulhan, CEO of Business Improv and author of the book
Getting To Yes And: The Art of Business Improv, returns to Best Practices after his well-received 2017 keynote to give practical advice and hands-on instruction for handling your management challenges.

Format of Sessions

  • 3 hours each, with ½ hour intermission
  • Instruction built off of the Improvisational Communication program
  • Case study featuring a real-life technical communication situation and how it was addressed
  • Development of skills in breakout sessions
  • Application of skills in small group role-playing scenarios
  • Recap of best practice take-aways


  • 3-days of instruction, case studies, and role-playing scenarios
  • Lifetime access to the Business Improv asynchronous course, Improvisational Communication, which reinforces the content of the event

Center for Information-Development Management

CIDM brings together the most highly skilled and talented managers in the field of information development from across the US and internationally.

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