Wednesday, September 11, 2019
| 7:00 – 8:00 AM | Breakfast |
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| 8:00 – 8:20 AM | You, Me, and SMEs: Making collaborative authoring a success Laura Bellamy, VMware |
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| 8:20 – 9:50 AM | Becoming a Data-Driven Documentation Team Joe Gelb & Lawrence Orin, Zoomin |
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| 9:50 – 10:20 AM | Break | ||
| 10:20 – 11:00 AM | A Journey through Quality Definitions and Measurement Jane Wilson, VMware & Liane Ghosh, Dell |
The Why, How, and What to Do Next of Measuring Quality Kerwin Kilian, John Deere |
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| 11:10 AM – 12:40 PM | The Technical Content Initiative at IBM Karen Buchanan, Janene Franke, Mary Brooks & Steve Atkin, IBM |
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| 12:40 – 1:10 PM | Pick up Boxed Lunches – Sponsored by Adobe | ||
| 1:10 – 2:00 PM | 2019 CIDM Survey Results: Taxonomy and Metadata Strategies Sabine Ocker, Comtech Services |
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| 2:00 – 4:30 PM | Post Conference Symposium Smarter, Faster, Better Content: What do we need to know? Sarah O’Keefe, Scriptorium Dawn Stevens, Comtech Services |
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