Creating your Documentation Fan Base

Documentation can’t be considered a nice-to-have or optional part of product development when customers, technical support staff, and field personnel regularly acknowledge that they can’t do their jobs without it.

What can attendees expect to learn?

Attendees will learn strategies and tactics for increasing interaction with their customers and creating documentation that users clamor for. The talk will also discuss how to use the voice of the customer to make the case for documentation as a peer function and an essential business enabler.

Meet the Presenter

Andrew Brown is a director of technical publications at Splunk, where he helps the best team in documentation produce information that customers can’t live without. Andrew is an experienced technical editor, writer, information architect, and manager. He has hired and led globally distributed teams that emphasize collaboration and user focus as the best ways to deliver value to customers and the business.


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