Dominique Trouche: Linguistic Sign off
Jo-Ann Fogg: VMware’s Customer Success Metrics
Archana Kulkarni: Simplifying Reuse
Laurel Nicholes & Niki Vecesi: Content Potluck
Vlad Khanin: Collaboration & Transparency
Michael Zhenyu: 3DLive + Platform
Sherry Zhang: Information as a Service (IaaS)

Countdown to Best Practices 2020