The CIDM Best Practices conference is the premier annual conference for managers of information development, whether it be for user and product support, or training. From your colleagues, learn about the best ideas and innovations in the industry. Discover how organizations are pursuing dynamic publishing, content management, social media, enterprise-wide information creation through wikis and blogs, and much more. The Theme this year is: Developing a Collaboration Strategy!

In its 17th year, the Best Practices Conference will be held at the Renaissance Vinoy Hotel & Golf Club in St. Petersburg, Florida.

View the Agenda by day:


Welcome Reception
6:30 – 8:30pm


Meet our Keynote Speaker:
Ron Ricci
Vice President, Customer Experience Services

Creating a Collaborative Culture That Actually Works—Inside Cisco’s Transformation


Conference Theme Book:

Collaboration represents your best chance as a leader to tap into your organization’s resources to compete and succeed.  The Collaboration Imperative: Executive Strategies for Unlocking Your Organization’s True Potential, written by Cisco executives Ron Ricci and Carl Wiese, provides practical, actionable advice on how to lead a truly collaborative organization, and includes case studies from companies like General Electric and Q&As with some of the world’s leading collaboration thinkers. Simply put, collaboration is the business opportunity of the decade. Learn how to make the most of it.

To view the white paper that accompanies the book, click here!

Read a sample chapter


You’ll be (pleasantly) surprised! 

The Best Practices conference agenda is unique. Because CIDM members value quality before quantity, we limit the number of speakers. Because CIDM members value meet-ups with colleagues from across the information-development cosmos, we manage the program in one plenary session. No need to choose among competing presentations. Come for the collegiality! Come for the opportunity to meet with your management peers in an exclusive setting. No other conference in the industry gives you the chance to meet so many managers with the same challenges and the best solutions.

Come to the Conference for Free!

CIDM department members receive up to two complimentary conference registrations. Individual members receive a discounted registration. You will also receive a year’s worth of valuable services provided by CIDM.

Please visit the CIDM Membership homepage for details.

Rare Bird Award

CIDM is pleased to announce the 12th Annual Rare Bird Award for RareBird-bigger distinguished contributions to best practices in management of information development. The winning entry will be a best practice that can make organizations more efficient and effective for the benefit of their companies and customers.

To be eligible for the Rare Bird award, you must present your best practice during the 2015 Best Practices conference. Speakers, panel discussion participants, and those participating in the Showcase are eligible.

To learn more or to enter, go to the Rare Bird page.

Sponsorship Opportunities

If you are interested in sponsoring an event at Best Practices 2015, please click here.

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The Center for Information–Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support.

Premier Sponsors

Comtech Logo
JANA, Inc.

Program Sponsors

 Astoria Software

From previous conference participants

“It’s a serendipitous experience whenever I attend a Best Practices conference. Whatever stage my company is at in our structured authoring journey, Best Practices brings together the best minds to explore and innovate to resolve the pain points we’re experiencing as our doc sets and our department matures.”

“Great conference! Well-organized! Fabulous people—presenters & attendees all very friendly, open & helpful.”

“An excellent, useful conference. Lots of good ideas. This will influence our development/roll-out plans.”

“Great conference! Always the highlight of my year. It was informative as it was fun!”

“This conference has become one of my most important “tools” for continuing to move my team into the 21st century.”

“Well done, as always. The time spent at the best practices conference is always well worth it.”

“Thank you. Great first conference of this nature for me. Definitely will attend/send folks in the future.”

“Sessions great, networking opportunities great—still the best conference and most valuable investment I’ve experienced!”

“The collegial nature of this group is phenomenal! The opportunity to learn due to the ongoing membership & contact and the quality of what people are doing is an exceptional culmination of knowledge & practice.”

“It’s been an excellent conference (as always), but I think you out did yourselves on this one! Bravo!”

“The was a great networking opportunity, many takeaways.”

“This is a very good platform for me to learn what I want know. Thank you very much.”

“Once again, this was an excellent conference. It helped re-energize me and I have many new concepts to apply at my office.”

“This page isn’t big enough to contain the praise I have for this conference. Every one of the hundreds of details was executed to absolute perfection. All the content was relevant, high quality, engaging. The learning and value of this conference is astronomical.”

“This was my first time. Thoroughly enjoyed the conference.”

“Good selection of topics. Great discussions.”

"Well organized. Good number of breaks. Good number of networking opportunities."

"Very informative, and fun."

"Good mix of presentations."

"I have zero criticism and only sky-high praise for everything about this conference."

"Thank you all for organizing yet another hugely-valuable, relevant, inspiring, and fun event! Can’t wait for next year."