Take Center Stage and Win Bigger Budgets
As documentation managers we are often focused, even measured, on creating accurate content on time. But in fact, your team has a significant impact on customer experience, on the quality of the product delivered, and ultimately on the company’s bottom line. But seeing that impact requires a shift in your approach to tech docs. It must start and end with the customer. In this session we will explore the paradigm shifts which can help build your doc teams into a central part of your organization, taking center stage and easily securing budgets to deliver visibility and results to senior management.
Meet the Presenter
As VP Customer Experience at Zoomin Software, Megan Gilhooly has made it her mission to change how organizations think about product content. Prior to this role, Megan spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at companies like Amazon, Ping Identity, and INVIDI Technologies. Her experience includes streamlining content for Support, Sales, Product, and Marketing. As a former online retail business owner and Certified Scrum Master, Megan brings a unique perspective to managing information development and content strategy. She has a BA in Speech Communication, an MS in Journalism, an MS in Strategic Management, and a Masters Certificate in Technical Communication.