The topic for this year is an extension of my presentation on “Information-as-a-Service Design” from last year.
Based on the “Information-as-a-Service Design”, we are making efforts to observe and understand how effectively users are able to use information in broad use cases. The aim is to improve how information serves onsite users in the most practical way with a bottom-up approach. The main points for this year include:
- Adopting the “Information-as-a-Service Design” and “Just the Right Information” approaches in fulfilling user requirements necessitates visits to customer sites and looking into which type of content users frequently call upon to perform tasks or gain reference. We then develop and adjust the information to suit user demands and habits.
- Information must prove its value during project delivery. The right information can improve project delivery efficiency by more than 50% (we have been able to demonstrate this statistic in delivery to Huawei’s named accounts).
- Information must serve Huawei’s channel partners. For example, through our online enablement platform, we are able to equip channel partners with a more complete understanding of Huawei’s offerings. This practice has been proven successful, especially in the China region where we piloted the program and received tremendous willingness to participate from partners.
This year, we are also using a Big Data platform to determine the popularity of each item of information. We then adjust the information to suit the frequency and particulars of the broad use case.