Measuring Success with DITA Production Metrics

Presentation Abstract

Measuring cost savings and content quality is easier when using DITA + CCMS because the topic-based nature of DITA allows you to track your output in a granular fashion. Production metrics are used to determine the quantity and costs of producing content. This set of metrics can be used by managers to measure the efficiency of their team’s content production. If you are trying to establish ROI, this is another way to bolster your argument with C-level executives by demonstrating ongoing improvements. In this session IXIASOFT’s Keith Schengili-Roberts will demonstrate several practical examples of how you can use DITA topics within a CCMS for measuring DITA content production and quality.

What can attendees expect to learn?

This rotating table talk will provide practical examples of how DITA practitioners can use metrics in a production environment to measure both cost savings and quality. It will be based primarily on IXIASOFT’s own DITA topic production figures, with an emphasis on the practical aspects of doing the measurements, what they are seeking to quantify, and how collecting metrics can aid technical documentation managers and information architects to collect information that can be used to improve the quality of their content.

Meet the Presenter

Keith is the DITA Evangelist and Market Researcher at IXIASOFT. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto’s School for Continuing Education. He is the Chair of the OASIS DITA Adoption Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results. Keith’s popular industry blog has become a focal point on DITA resources. Connect with Keith on Twitter @KeithIXIASOFT.