Early in my tech writing career, a great manager told me the key thing to remember about developing documentation is: “It’s always about the customer”. This statement is true today as it is for our future documentation.
I will briefly share how at Imagination the MIPS Tech Pubs team transformed the documentation set to be more user centric and less about what we developed. At Imagination, we explored the customer’s initial experience and then transitioned to how customers used our product to what they really thought about our documentation. From our analysis, we built a plan to cover the gaps and eventually change the perception of our product documentation.