Innovating with Information

Presentation Abstract

How do you set up an innovation lab, or kitchen, for your information development? How do you concoct new recipes and try them out? How to mix things that work in new combinations in search of even bigger wins? These are all questions that come up when we look at the question of innovating our information products and services. There are best practices and lessons learned to share here. We can also go further. We can also ask about how information development can play in the overall game of business innovation – helping organizations find out new things about their customers, or to find new customers, and to discover new and better ways to address the needs we uncover. It turns out that information development team can do a lot to help organizations to innovate in everything they do. So it seems clear that innovation and information are two ingredients that belong together – and we better get comfortable with mixing them in different ways.

Meet the Presenter

Joe is the Managing Director of Gnostyx Research Inc. (, a company he founded to guide organizations in the strategic use of content technologies to achieve sustainable business benefits. A veteran implementer, he has overseen dozens of content management projects in a variety of industries and in organizations ranging in size from start-up ventures to global enterprises. He is also an experienced entrepreneur having created, managed and sold a number of businesses, underwritten and chaired several industry events, and sponsored numerous academic research initiatives. He studied literature and mathematics at Queens University, undertook his graduate studies at the University of Oxford (Masters of Philosophy), and has completed post-graduate programs in knowledge management (Royal Roads University), project management and business analysis (Carleton University), and system architecture (MIT). He blogs as the Content Philosopher ( and is currently finalizing a book about the effective and sustainable management of content and content technologies.