Next Generation Customers/Employees

Presentation Abstract

Millennials are coming of age and entering the workforce. To ensure the longevity of our industry, we need to better understand what makes millennials tick. How do we make technical communication an attractive career field? What can we do to entice and retain the next generation? How do we build a workplace that gives them the flexibility to perform in a way that optimizes their skills and allows them the creative space to get the job done on their own terms? This panel, led by millennial, Brianna Stevens, looks at how these questions are being answered in both education and industry.

Meet the Presenters

BriannaStevensBrianna Stevens joined Comtech as a Consultant in 2015 and immediately became an expert in creating and implementing DITA constraints. Brianna’s design education gives her unique insight into visualizing the content challenges facing our customers. Her outgoing personality puts people at ease, making her an ideal consultant to involve in user and benchmark studies and competitive analyses. In addition to consulting, Brianna does graphic design for the CIDM and Comtech websites, advertisements, and publications.



ChuckAikmanCharles (Chuck) Aikman is manager of Knowledge Management services within University Information Technology Services (UITS) at Indiana University. He has more than 20 years of experience directing and delivering technical support and services in the information technology sector. At IU, Aikman oversees the development of the Knowledge Management System (KMS), a component content management system, and supervises delivery of IU?s Online Knowledge Base, the award—winning support system that provides answers to questions about information technology at IU.

During his tenure at IU, Aikman has played An integral role in many critical IT support initiatives. He also contributes to university—wide initiatives that incorporate new and Emerging technologies into manageable, user—based solutions. His strategic planning efforts and professional staff development have contributed to the success of his organization.

Within UITS, Aikman has served as manager of online support, and as a team lead in IU?s Local Support Provider Services group. Prior to his appointment in UITS, Aikman was assistant director of information technology for the IU Office of Admissions. He also previously served as the campus computing coordinator at Ivy Tech Community College in Bloomington, Indiana.

Aikman holds a B.S. in computer science from the School of Informatics and Computing at Indiana University, and is a Certified Scrum Master and Certified Scrum Product Owner.

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