Information Process Maturity Model

Join JoAnn Hackos and Dawn Stevens for this vital IPMM review session.

During this afternoon session, we will work together to review and potentially update the Information Process Maturity Model. You will get the latest version of the model questionnaire and the IPMM review article if you tell us you’ve decided to stay for this session. Together, we will review the 10 characteristics and five levels and discuss if and how they might be updated. We will consider the need for additional characteristics or even eliminating one or more of the existing 10.

If we have enough participants, we will split into small groups to review the questions associated with a characteristic and revise them as needed. Each group will report back their recommendations.

We will end with an overall discussion of the future of the IPMM and ideas for getting more organizations involved in conducting their IPMM reviews with CIDM.

Meet the Presenters

JoAnnHackosJoAnn Hackos is President of Comtech Services, Inc. and Director of the Center for Information-Development Management (CIDM) For more than 30 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, effective interfaces and information, minimal information products, usability testing, and online and Web-based information, to managing the information design and development process. She authored Information Development: Managing Your Documentation Projects, Portfolio and People (Wiley 2006), Content Management for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication (Wiley 1997), User and Task Analysis for Interface Design (Wiley 1998), and Introduction to DITA (2011). JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC).

DawnStevens_smDawn Stevens is Vice President of Operations and partner at Comtech Services. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.

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