Measuring the success of enterprise cooperation
Clearly, a cooperative content development effort across an enterprise has the potential to increase user satisfaction with information products, improve job satisfaction, and eliminate redundant work, thereby reducing overall costs. On the other hand, it can also introduce a variety of challenges into organizations that have run perfectly well independently for years. In the long run, how do you measure the success of collaboration? What metrics should you baseline and continue to track as you implement a cross-department venture? This session introduces specific objectives and key performance indicators that provide a holistic view to managing and monitoring the fitness and impact of a collaborative content development team.
Meet the Presenter
Dawn Stevens is Vice President of Operations and partner at Comtech Services. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.