The value that GPT technology can offer your customers is clear. Now, every company and team is scrambling to implement LLMs and AI. One of the biggest challenges we face in this new reality is connecting your complex technical content to your LLM models in a comprehensive, effective and sustainable way. Success requires consolidating and normalizing your content while ensuring the proper governance, compliance, security and accuracy.
Join Joe Gelb, co-founder of Zoomin for a panel exploring the practical challenges and innovative solutions to become GPT-ready. Hear from leaders who have already successfully deployed GPT solutions as they share lessons from the front lines of the GPT revolution. All speakers have integrated Generative AI to deliver an intuitive self-service experience. In this panel, we’ll pick their brains to discover why they embarked on this journey, how they overcame organizational and technical challenges, how it’s changing the way their teams work and the impact it will have on their users.
Joe Gelb, Co-founder, Zoomin
Janice Cadel | Director, Technical Publications, Shiji
Ryan Shubert, CommScope
Paul Lorentz, Axway
Joe Gelb President and Co-Founder Joe Gelb has more than 25 years of experience helping enterprises implement and capitalize on customer-facing technical content. At Zoomin, he and his team has spearheaded the development of advanced technology solutions for digital experience, helping organizations reduce customer effort by providing personalized and consistent product information at the point of need.
Janice Cadel is the Director of Technical Publications at Shiji where she implemented a content strategy and a content user experience providing Shiji employees, customers, and partners with a single platform for accessing content for Shiji’s solutions. After rising through the ranks at Hughes Network Systems, Janice created content strategies and managed global technical publications teams for EMC and for Oracle. Janice has a B.S in Communications, an M.S. in Technical Writing, and was PMP-certified for 10 years.
Ryan Shubert is a Technical Publications Manager at RUCKUS CommScope, a provider of wired and wireless networking solutions. Ryan has a degree in Computer Science and has been working in Technical Publications for over a decade with extensive experience in content management systems deployment, administration, tools, and training. His experience includes adoption of DITA-XML based component content management systems for Technical Publications as well as content delivery platforms and establishing technical writing best practices and processes across multiple cross-functional teams.
Paul Lorentz is a technical writer for Axway, a business software company. Aside from writing user documentation for products, Paul is the leader of the Axway technical writers’ guild, which has writers in the U.S., Europe, and India. He also is the administrator of the Axway documentation portal, which publishes user docs for about 50 products and now has GPT search in beta testing.
Catherine Colalillo Lyman is the Director of GLCSS technical documentation at HPE.
