Using NLP to Flag Duplicate Content

Presentation Abstract

Patrick will show how Citrix is using Natural Language Processing to identify duplicate article content on our support site.

Meet the Presenter

Patrick Quinlan has worked in content development and knowledge management for ten years, as a writer, trainer, DITA implementer, and content strategist. Today he sets the direction for the support.citrix.com and discussion.citrix.com sites, as well as managing the implementation of Knowledge-Centered Support for Citrix Technical Support engineers.

 

 

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