Becoming a Data-Driven Documentation Team
Does your documentation library include embarrassing gaps? Are most of your readers ending up reading old content? How many users failed to find answers? Is your most important content also the most popular content? Learn how you can leverage data and analytics tools to create a more data-driven approach to your documentation practices, by tracking which content is being read, which searches are not getting results, how old your content is, where users are coming from, and more. Join us to learn the difference between dry data versus data which delivers actionable insights, to make your teams more productive, and your content more relevant.
Meet the Presenter
Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin Software, he has spearheaded the development of advanced technology solutions for dynamic content delivery.
Prior to founding Zoomin and Suite Solutions, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and hi-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.