Tuesday, September 10, 2019

Day 1
Day 2
Day 3

7:30 – 8:30 AM Breakfast
8:30 – 10:00 AM Where the Wild Things Are: How to explore and measure the immeasurable
Colin Budd, IBM
10:00 – 10:30 AM Break
10:30 – 11:10 AM From Uncontrolled to Ideal:
Measuring, managing, and improving your customer’s experience

Theodore Wolff, Danfoss Power Solutions
Collecting Meaningful Metrics
Leticia Guzzetta, Cadence Design Systems
11:20 AM – 12:00 PM Content Quality, IoT and AI, and how they are connected
Berry Braster, Etteplan
How to Successfully Manage the Tsunami of Content and Tame the Wave
Teeghan Herian, 3M
12:00 – 1:30 PM Lunch
1:30 – 2:10 PM Landscape of Customer Experience
Andrea Ames, Idyll Point
2:20 – 3:50 PM Lead Your Team to Measured Success Panel
Bill Gearhart, Ryffine
Pat Burrows, Rocket
Deb Bissantz, Vasont
Content Evolution Panel
Chris Gales, Splunk
Carlos Evia, Virginia Tech
Scott Carver, Ellucian
3:50 – 4:20 PM Break
4:20 – 5:50 PM ROUND TABLES

Content As a Service: Any device, any time, anywhere
Chad Dybdahl, Adobe

Managing and Delivering API Documentation like a Baller
Peggy Sanchez, Cray

Taxonomy Maintenance, Management, and Governance
Sabine Ocker, Comtech Services

A Rose is a Rose: A proposed standard for creating readable DITA file names that uniquely identify the content
Bill Gearhart, Ryffine

Measuring a Successful CCMS and TMS Integration
Deb Bissantz, Vasont

Foster Success with Agile DITA Localization


6:00 – 8:30 PM Social Event
Information coming soon

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