Premier Sponsors



Program Sponsors

DocumotobyDigabit (002)
 STILO_LOGO [Converted]

From previous conference participants

“Great conference! Well-organized! Fabulous people—presenters & attendees all very friendly, open & helpful.”

“An excellent, useful conference. Lots of good ideas. This will influence our development/roll-out plans.”

“Great conference! Always the highlight of my year. It was informative as it was fun!”

“This conference has become one of my most important “tools” for continuing to move my team into the 21st century.”

“Well done, as always. The time spent at the best practices conference is always well worth it.”

“Thank you. Great first conference of this nature for me. Definitely will attend/send folks in the future.”

“Sessions great, networking opportunities great—still the best conference and most valuable investment I’ve experienced!”

“The collegial nature of this group is phenomenal! The opportunity to learn due to the ongoing membership & contact and the quality of what people are doing is an exceptional culmination of knowledge & practice.”

“It’s been an excellent conference (as always), but I think you out did yourselves on this one! Bravo!”

“The was a great networking opportunity, many takeaways.”

“This is a very good platform for me to learn what I want know. Thank you very much.”

“Once again, this was an excellent conference. It helped re-energize me and I have many new concepts to apply at my office.”

“This page isn’t big enough to contain the praise I have for this conference. Every one of the hundreds of details was executed to absolute perfection. All the content was relevant, high quality, engaging. The learning and value of this conference is astronomical.”

“This was my fist time. Thoroughly enjoyed the conference.”

“Good selection of topics. Great discussions.”

Well organized. Good number of breaks. Good number of networking opportunities.

Very informative, and fun.

Good mix of presentations.

I have zero criticism and only sky-high praise for everything about this conference.

Thank you all for organizing yet another hugely-valuable, relevant, inspiring, and fun event! Can’t wait for next year.

The conference theme for 2016 is Maximizing Value—Reducing Waste: Moving to Leaner Practices, Processes, and Information Products.

  • Consider how process improvements in your area are reducing the number of steps to complete a task.
  • Consider how reusing content among deliverables reduces content redundancy and multiple revisions.
  • Consider that reducing the total amount of content may make the most useful content easier to find.
  • Consider writing less by understanding users’ needs more.

Introducing our Keynote Speaker — Joanne Molesky

Searching for Waste in All the Right Places

Most of us think of waste in business and processes with a traditional view of isolated functions and teams. In our efforts to reduce waste within team processes, we actually create more within the rest of the organization. The goal of reducing waste is not about reducing costs, nor is it solely about maximizing efficiencies and effectiveness for teams. In her presentation, Joanne will talk about how our traditional views and management of waste in business has actually led to increasing waste in our use of technology. By applying the principles and practices of Lean Thinking to Information Management, we can position ourselves as orchestrators of waste reduction throughout the entire organization.

JmoleskyJoanne Molesky is coauthor of Lean Enterprise: How High Performance Enterprises Innovate at Scale published by O’Reilly books. She currently works as a Principal Associate at ThoughtWorks, a global software development company that has been practicing Agile Development and Lean Transformation practices in the use of technology for over 14 years. She speaks internationally to executive of ThoughtWorks’ clients and the Software Delivery community on how to apply lean principles to the use of technology for maximum benefit. Her past experiences include Business Analysis, Technical Writing, Quality Assurance and IT Governance, Risk and Compliance.

The agenda is available! Additional details coming soon…

Day 1     Day 2     Day 3

The CIDM Best Practices conference is the premier annual conference for managers of information development, whether it be for user and product support, or training. From your colleagues, learn about the best ideas and innovations in the industry. Discover how organizations are pursuing dynamic publishing, content management, social media, enterprise-wide information creation through wikis and blogs, and much more.

In its 19th year, the Best Practices Conference will be held in Burlington, Vermont.

View the Agenda by day:


Welcome Reception
6:30 – 8:30pm


Meet our Keynote Speaker:
Ron Ricci
Vice President, Customer Experience Services

Creating a Collaborative Culture That Actually Works—Inside Cisco’s Transformation


Conference Theme Book:

Collaboration represents your best chance as a leader to tap into your organization’s resources to compete and succeed. The Collaboration Imperative: Executive Strategies for Unlocking Your Organization’s True Potential, written by Cisco executives Ron Ricci and Carl Wiese, provides practical, actionable advice on how to lead a truly collaborative organization, and includes case studies from companies like General Electric and Q&As with some of the world’s leading collaboration thinkers. Simply put, collaboration is the business opportunity of the decade. Learn how to make the most of it.

To view the white paper that accompanies the book, click here!

Read a sample chapter


You’ll be (pleasantly) surprised!

The Best Practices conference agenda is unique. Because CIDM members value quality before quantity, we limit the number of speakers. Because CIDM members value meet-ups with colleagues from across the information-development cosmos, we manage the program in one plenary session. No need to choose among competing presentations. Come for the collegiality! Come for the opportunity to meet with your management peers in an exclusive setting. No other conference in the industry gives you the chance to meet so many managers with the same challenges and the best solutions.

Come to the Conference for Free!

CIDM Platinum members receive up to three complimentary conference registrations. Gold members receive up to two complimentary conference registrations. Silver members receive 1 free registration and Bronze members receive a discount. You will also receive a year’s worth of valuable services provided by CIDM.

Please visit the CIDM Membership homepage for details.

Rare Bird Award

CIDM is pleased to announce the 13th Annual Rare Bird Award for  distinguished contributions to best practices in management of information development. The winning entry will be a best practice that can make organizations more efficient and effective for the benefit of their companies and customers.

To be eligible for the Rare Bird award, you must present your best practice during the 2017 Best Practices conference at in Burlington, Vermont on September 11-13, 2017.

To learn more or to enter, go to the Rare Bird page.


The Center for Information–Development Management (CIDM) brings together the most highly skilled and talented managers in the field of information development from across the US and internationally to facilitate the sharing of information about current trends, best practices, and developments within the industry, from information development to training and support.

Not a CIDM Member?
Become a member today!